How is shipping working out for the add on's I pledged for during Kickstarter?
If you were a backer you should see add on’s that say “FOR BACKERS” Click there to add your products and each product tells you how many you can add that include FREE shipping. If you want more than that limited quantity than you can use the other buttons.
*Trav’s postal gnome calculated priority shipping for state side, Canadian, and International countries, per pound to make shipping fees as accurate as possible. At no time are you charged more than Trav pays for sending you your rewards.
Last updated: April 28, 2019 14:27
When will my Custom/Original Art piece get started?
Mug & Character Commissions are done first. Next are Comic Cameo’s, followed by large original pieces. Large original pieces will take up to a year (sometimes more) due to the quantity and detail. Your other rewards will be shipped with the rest of the books/orders.
Last updated: April 28, 2019 14:31
Current Estimated Shipping Date: October 2019
Last Updated At: 04/29/19What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.